Big K Products

Delivery charges

Delivery Lead Times and Charges – Summary

Please note: Deliveries to Scotland are subject to additional charges.

Delivery and Warranty Policy – WINTER FUEL

All products will be delivered within 7 working days, free of delivery charge, subject to availability and the order value having been fully paid. We will contact you if there is a delay in delivering within this period.

This service is subject to a minimum order value of £60.00 and can only be provided to postcodes within the M25 border. Once your order is received, we will contact you with a delivery date. We offer morning (8 am to 12.30 am) or afternoon slots (12.30 pm to 5.30 pm), and occasionally evening slots (after 5.30 pm).

Your winter fuel order will be delivered to your doorstep by our own lorries. Please note that due to the company's Health and Safety Policy, we cannot deliver up flights of stairs such as in blocks of flats.

In this instance, you must make other arrangements for where the driver can leave your order (eg in a garage, behind a gate or with a neighbour). If the driver arrives and cannot deliver due to staircases, we will return the goods to the warehouse and make other arrangements with you. Big K Products Ltd retains the right to apply a charge for any subsequent delivery.

It is the customers' responsibility to ensure that there is a safe and suitable access area for the items to be delivered.

At Big K Products we like to guarantee the quality of all products we supply. If you feel that they do not reach your satisfaction, please contact us on our free phone number 0800 328 5124 within 14 days of delivery and we will do our best to meet your needs.

Delivery and Warranty Policy – OUTDOOR LIVING

Deliveries are usually made within the specified delivery time, subject to availability and the order value having been fully paid. We will contact you if there is a delay in delivering within this period. Speciality products, which are imported as per order, require a delivery period of 4 - 6 weeks.

Barbecues are delivered in component parts and shrink-wrapped on a pallet through our standard delivery service. An assembly service is not available.

Prior to dispatch of your order, you will be contacted by the haulage company to arrange a convenient date for the delivery of your item. It is, therefore, vital that a day time telephone or mobile phone number is forwarded to us. Should you be unavailable to take delivery on the agreed date, you will be liable for the cost of the second delivery attempt to yourself or the return delivery to Big K Products. This also applies, if a suitable and safe area is not provided and the driver is, therefore, unable to deliver the goods.

Standard Delivery Service:

Under our standard delivery service, barbecue items are delivered by pallet on a 7.5 t tail-lift lorry to the nearest vehicular access of your property. This is not a two-man delivery service and for health and safety reasons, the driver:

Please note that due to the Company's Health & Safety Policy, we are unable to deliver upstairs (eg blocks of flats). In this instance you must make alternative arrangements for delivery (eg. Garage/shed; behind gate;or with a neighbour)

Please note the following delivery charges:

Warranty:

The barbecue is covered under warranty against faulty parts for a period of 12 months after purchase. Parts for non-stock barbecues can be delivered within 4 - 6 weeks.