Here are a few things our customers have said about us.
If you would like to leave any comments regarding our service or products for other users to view then please email us at sales@bigk.co.uk.
"Jut like to thank you for your item it was a nice to get a good quility item that will last for years. The courier you use was really helpful and prompt. I would have no problems recommending you to my freinds and family.
Thanks again."
Bill Parsons, May 2010
"My Florida barbeque came on Saturday and the product and the service right the way through was fantastic very impressed and thanks for the quick delivery."
Vicky Slater, May 2010
"Just a thank you to your staff. What a pleasure to give my order to the lady who takes it. A happy helpful person. The gentleman who kindly rings to ask if I’d be in next day as they have deliveries in the area. Late afternoon (Saturday) and a helpful, polite young man arrives and he still has to go to Orpington, he must have been tired but still arrived cheerful.
It all makes it a pleasure to deal with Big K. Thank you from me to your staff, they do you proud."
Mrs Harwood, Feb 2010
"I just wanted to say how impressed I was with your Service.
I ordered over the internet and was aware that delivery may take a little longer than normal due to the adverse weather.
Not only did someone phone me to establish that a next day delivery was suitable, the delivery driver was on-time and efficient and charming.
In this day in age it is unusual to find good service and your company has surpassed my expectations. I will be ordering again in future, and will certainly be recommending you to family and friends."
Home Delivery Customer, London Jan 2010
"What a wonderful service I have received, even down to the delivery driver who could not have been more helpful...in this day and age, customer service has gone downhill but not Big K, absolutely brilliant and will recommend you to all my friends"
London Winter Fuel Customer, Dec 09
"Good heavens! Yours must be one of the most efficient companies I've ever dealt with. Thank you for your reply - I couldn't see any evidence of an ashbox on the diagram/parts list, but I don't like to miss out you know. Do you hire out strong men? I think I can manage to move most of the pieces but the main platform is REALLY heavy!"
J&P Ridgwell
"These days people can be quick to complain so I hope you will appreciate hearing a testimonial from a satisfied customer who has installed a Tenere BBQ.
- The plans, drawings and installation instructions on your website are clear and accurate.
- Although on extended delivery, the BBQ arrived pecisely when you said it would.
- Your carriers contacted us to arrange delivery as advised.
- The delivery driver was extremely helpful and put himself out to leave the very heavy load in a position most convenient to us.
- We are very pleased with the completed installation.
We now hope for a good summer to use it as much as possible!"
C Crowe
"Thanks so much for your courteous and swift response. I finished the building of the barbecue over the week end and my wife and I are both delighted. I did use about 1/4 of the second tube you supplied but was careful not to apply too much.
I should like to thank you personally for your excellent after sales support, and the extremely professional and helpful comments and advice. It is a great pity that more suppliers do not act in the same way as BigK in responding to customer queries and problems.
I will be telling all my friends and family about the BigK experience."
R Elms
"Thanks it arrived today - really pleased - fantastic quality"
Roof Sheets
"We are really thrilled with our Bar-B-Q. It arrived 3pm on a Monday afternoon, by 5pm it was all assembled and we cooked the first sausage on the Saturday. It's brilliant."
T&R Stratton
