About Us

Our Vision: For consumers to trust the Big K brand and our products to perform to customers’ expectations and to treat our customers, suppliers and employees with the same high level of care.

Big K Products UK Ltd has been importing restaurant grade charcoal products into the UK for the past 40 years. The company originally begun as Kleanthous & Sons, importing pre-packed products to supply the restaurant trade. However, as the home barbecue market grew in the early seventies, Big K naturally expanded in this area.

Big K has since diversified its operation to include a winter range such as coal products, hardwood logs and kindling wood and can now be viewed as a company who sells fuel all year around.

In 1989, Big K invested in a freehold property and established its own packing plant in Norfolk on a 7.5 acre site. The advantage is that we can carry significant stock in bulk as well as in finished goods. Due to the unpredictable English weather, this system of packing and stock holding ensures quality, continuity of supply and the ability to react quickly to market needs. Our deliveries of barbecues, restaurant grade charcoal, and winter fuel are usually made within 72 hours of receiving an order.

In order to keep pace with the increased demands of the industry, Big K has made substantial investment both at home and abroad. We strive to develop long lasting supplier relationships in order to maintain our core values of good service and excellent reliable quality. 

Further to substantial re-development in 2005 at our Norfolk site, we have continued to invest in manufacturing ensuring we have the most efficient machinery in order to react to customer demands quickly.

  • Warehousing space 82,000 sq ft.Stock holding capacity 8000 pallets.
  • 6 loading bays
  • Fully racked warehousing.
  • Low risk designed warehouses with sprinkler system
  • 3 separate production lines

The combination of the above gives Big K a unique position in the market place. We are now a one stop-shop offering nationwide fast delivery on an extensive range of high quality charcoal products as well as solid winter fuel.

Big K also offer a home delivery service of solid winter fuel, restaurant grade charcoal and barbecue products direct to the public via their e-commerce site. Through a reliable courier service, Big K can normally deliver to residential homes nationwide within 5 working days, which is crucial during the unpredictable winter and summer months. 

Big K Products as a Retail Outlet

In addition to the national distribution centre in Norfolk, Big K's head office is based in Tottenham Hale, North London. This site is ideally located to enable Big K to operate a more localised warehouse and distribution centre for areas within the M25, providing added benefits to the customer. With its own fleet of vehicles, Big K can offer a fast and reliable service to all their customers within the area. Businesses are directly served from there with their weekly restaurant grade charcoal and log deliveries, shops receive deliveries ranging from small quantities to full pallets, and Big K have the facility to operate as a daily cash and carry for customers who do not have the space to store their products.

The warehouse is fully racked and receives regular deliveries from Big K's main depot in Norfolk to ensure all products are always in stock and readily available all year round. Big K prides itself in maintaining close customer relationships to meet the needs of their customers and help them to make a success of their own businesses. The synergy created through Big K’s Norfolk and London depot allows them to serve all their customers with quality products and reliable deliveries with family values still at the heart of the business.

FSC® and Ready to Burn

More and more people are interested in where products come from, how they are made, and their impact on the world around them. As a company trading forest products, it has become even more important to us to show that we operate in an environmentally, economically and socially responsible way.

As a result, Big K has been FSC® certified since 1997 and since 2018 is also a certified member of the Woodsure Ready to Burn Scheme.

Woodsure – the UK’s only wood fuel quality assurance scheme – has launched Ready to Burn to help homeowners care for their stoves and reduce air pollution. This scheme is supported by DEFRA, informing consumers that clean, quality, dry wood reduces levels of emissions in the air we breathe.

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