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Delivery

Delivery Times and Charges

Order Value

Charges

Delivery Time

Minimum Order Value
of £50.00

£15.00 for Standard delivery between 8.00 and 17.00 hrs

7 working days (Mon – Fri) via APC courier.
The courier will advise of 2 hour delivery slots if an email address or mobile phone number is given.

Order Value between
£50.00 and £99.99

Order Value between £100.00 and £149.99

£25.00 for Standard delivery
between 8.00 and 17.00 hrs

7 working days (Mon – Fri) via APC courier.
The courier will advise of 2 hour delivery slots if an email address or mobile phone number is given.

Order Value of £150.00 and over

Free delivery

7 working days (Mon – Fri) via Pallet Network (kerbside delivery only).
This option is not available for deliveries via APC courier.

Note: Deliveries to Scottish Highlands, offshore destinations, Channel Islands, Isle of Man and Northern Ireland are subject to additional charges. Please contact our Sales Team on 01366 501485 for further details. For our full delivery terms please click here.


Delivery and Warranty Policy 

All products will be delivered within 7 working days (Mon – Fri), subject to availability and the order value having been fully paid. We will contact you if there is a delay in delivering within this period.

This service is subject to a minimum order value of £50.00. Online ordering is not available for off-shore deliveries, Scottish Highlands, Northern Ireland and Isle of Wight.

All cooking and heating fuel deliveries will be delivered by a dedicated courier (APC) to your doorstep. Our standard deliveries take place by 5.30 PM, however the courier will be able to specify the delivery in time slots of 2 hours if an email address or mobile phone number is given. 

Please note that due to transport regulations, we are unable to deliver upstairs (eg blocks of flats). In this instance you must make alternative arrangements for delivery (eg. garage/shed, behind a gate, or leaving with a neighbour). If no alternatives are given, the driver will return the goods to the local depot and leave a card with contact details. Any excess packaging will not be taken away to be returned to Big K. It is your responsibility to stack your winter fuel in your dedicated storage area.


Free Deliveries over a value of £150.00 

Orders over a value of £150.00 are delivered via a tail-lift lorry to the nearest vehicular access of your property (kerbside delivery). The goods are stacked on a non-returnable pallet and secured by shrink-wrap.

Prior to dispatch of your order, you will be contacted by the haulage company to arrange a convenient date for the delivery of your ordered goods. It is, therefore, vital that a day time telephone or mobile phone number is forwarded to us. Should you be unavailable to take delivery on the agreed date, you will be liable for the cost of the second delivery attempt to yourself or the return delivery to Big K Products. This also applies, if a suitable and safe area is not provided and the driver is, therefore, unable to deliver the goods.

According to transport regulations, we advise you that this is not a two-man delivery service and for health and safety reasons, the driver:

  • can only move the pallet using a pump truck
  • cannot assist you in removing your ordered goods from the pallet
  • cannot assist you in manoeuvring the ordered goods to the final storage destination
  • will not be able to remove the pallets or packaging from your property
  • cannot pull the pump truck over kerbs, steps or gravel drives.

At Big K Products we like to guarantee the quality of all products we supply. If you feel that they do not reach your satisfaction, please contact us on our sales team on 01366 501485 within 14 days of delivery and we will do our best to meet your needs.